Customer Service Representative
Core
A compassionate Customer Service Representative who cares for customers including benefit plan members, employers, and healthcare providers by helping with benefits and claims to improve health and well-being.
Role type
Customer Service Representative (Claims & Benefits)
Builds
Customer support interactions and resolved claims/benefits inquiries
Domain
Health insurance and benefits administration
Deliverable
client delivery
Required skills
Active listening, empathy, problem-solving, documentation, resource navigation, policy adherence
Preferred skills
Contact center experience, claims/healthcare domain knowledge, Microsoft Office
Technologies
AI-enabled tools, Microsoft Office
Responsibilities
Resolve customer inquiries and issues efficiently, educate customers about benefits and resources, document all interactions and maintain confidential records, collaborate with teams to address service issues, utilize AI tools to improve efficiency, adhere to company code of conduct
Seniority
Entry-level to Individual Contributor
