Bangalore Process Associate
Core
Support processes including monitoring quality of secured email responses, disputes, and routing for review of open items across customer-initiated touchpoints and back-office activities for regulatory compliance and customer experience.
Role type
Process Associate (Customer Support Operations)
Builds
Customer support workflows and regulatory compliance processes
Domain
Financial Services / Customer Operations
Required skills
Regulatory compliance, Process execution, Transaction processing, Policy adherence, Cross-training
Preferred skills
Logical Thinking, Detail orientation, Conflict resolution, Time management, Multitasking
Responsibilities
Ensure compliance with company and regulatory guidelines; Achieve expected scores on key performance metrics (accuracy, productivity, TAT); Process defined minimum number of transactions monthly.