Provider Customer Service Representative
Core
Provide compassionate customer service to healthcare benefit plan members, employers, doctors, and hospitals by resolving claims and benefits inquiries.
Role type
Customer Service Representative
Builds
Customer satisfaction and trust through effective support and resource navigation
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Active listening, empathy, problem-solving, documentation, policy adherence
Preferred skills
Contact center experience, Microsoft Office
Technologies
Microsoft Office
Responsibilities
Resolve customer inquiries and issues efficiently, educate customers on benefits and resources, document interactions and maintain confidential records, collaborate with teams to address service issues.
Seniority
Entry-level, individual contributor
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