Technical Support Specialist, Level 3

soti

Gurgaon, India💼 Full-time🗓 2026-09-28

Core

Provide post-sales technical support for enterprise mobility management (MDM) software products to global clients.

Role type

Graduate Technical Support Analyst (Level 3)

Builds

Efficient solutions for enterprise mobility management customers

Domain

Enterprise Mobility Management, Computer Networking

Deliverable

client delivery

Required skills

Computer networking principles, OSI model, Firewalls, Network Protocols, Subnetting, Windows 10, Windows Server, SQL, Virtual servers, Android, iOS

Responsibilities

Provide telephone and email based post-sales technical support, Investigate customer issues and collaborate with internal stakeholders to resolve, Diagnose and solve application queries, Use various devices to reproduce customer environments for troubleshooting, Respond to customer requests in a timely manner

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About soti

Software Development2243Mississauga, ON, CAFounded 1995

SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers.