Health Advocate- Call Coordinator, Healthy Outcomes Team
Core
Telephonic health advocate calling Medicare members and providers to encourage health screenings, vaccinations, medication refills, and healthcare visits.
Role type
Senior IC health advocate (call center)
Builds
Improved Star health outcomes and member engagement for Medicare population
Domain
Healthcare / Medicare administration
Deliverable
client delivery
Required skills
Active listening, empathetic communication, knowledge retention, multitasking, critical thinking, documentation accuracy, computer literacy, troubleshooting
Preferred skills
Bilingual/multilingual, HEDIS screening experience, behavior change expertise, call center experience, healthcare setting experience, medical certification
Technologies
Windows, web-based applications, digital communication tools
Responsibilities
Make inbound/outbound calls to members and providers, assist with health services and medication refills, work through barriers to care, educate members on health decisions, document conversations in health records
Seniority
Entry-level to Mid-level, hands-on IC
