Worklife Customer Support Associate - Employee Assistance Program (Shift: Wednesday-Sunday)
Core
Front-line support for mental health wellbeing, connecting individuals to behavioral health, employee assistance, and community resources via phone, video, and chat.
Role type
Customer Support Associate (Employee Assistance Program)
Builds
Integrated support experience across behavioral health and medical products for members and families
Domain
Healthcare / Behavioral Health
Deliverable
client delivery
Required skills
Call center or virtual service experience, client support in social/psychological/human services, de-escalation, benefit education, documentation, multi-system navigation
Preferred skills
Behavioral Health experience, Bachelor degree
Technologies
Microsoft Office Suite, Word, Excel, Teams
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