IT Systems Analyst
Core
Provide technical assistance, support, and resolution for computer systems, software, and hardware issues across enterprise environments.
Role type
IT Systems Analyst (Service Desk/Helpdesk)
Builds
Enterprise IT solutions, automated processes, and maintained asset inventories
Domain
IT Infrastructure & Support
Required skills
Hardware installation and repair, software troubleshooting, network diagnostics (LAN/WAN), asset inventory management, ITIL best practices implementation, access provisioning, enterprise solution integration, virtualization support, VoIP system support
Preferred skills
Project planning, technology product evaluation, process automation, complex problem solving
Technologies
MS SCCM, Active Directory, Windows 10, Mac OSX, Hyper-V, Office 365, VoIP Phone Systems
Responsibilities
Investigate and resolve user-reported issues, install and repair hardware/software, run diagnostic programs, manage hardware asset inventory, automate processes and develop reports, provision access requests, resolve complex IT challenges, support new technology integration
Seniority
Mid-level, hands-on IC
