Pharmacy Technician, Retail Customer Care-RI/MA
Core
Handles incoming calls to verify prescription information, provide medication guidance, and resolve customer inquiries for CVS Health.
Role type
Retail pharmacy technician (call center)
Builds
Prescription verification and customer support services
Domain
Healthcare / Retail Pharmacy
Deliverable
client delivery
Required skills
Prescription verification, medication information guidance, customer service, computer systems operation, regulatory compliance, issue escalation
Preferred skills
Certified Patient Care Technician (CPCT), Licensed Pharmacy Technician (RI/MA)
Responsibilities
Handle incoming calls regarding prescription inquiries, verify and validate prescription details, document customer concerns, provide guidance on refills and drug interactions, operate computer systems to update records, communicate with healthcare professionals and insurers, escalate complex issues, monitor call center performance metrics