Customer Service Representative, Omnicare (Monday-Friday 10am-6:30pm EST)
Core
Phone-based customer support for long-term care residents, responsible parties, and facility partners, focusing on billing accuracy, account reconciliation, and payment processing.
Role type
Customer Service Representative (Billing & Accounts)
Builds
Account resolutions and payment postings for long-term care facilities
Domain
Healthcare / Pharmacy Services / Long-term Care
Deliverable
client delivery
Required skills
Health insurance billing (Medicaid, Medicare, Part D), remote work proficiency, multi-system navigation, Microsoft Office (Outlook, Word, Excel), data entry, regulatory compliance
Preferred skills
Long-term care or pharmaceutical industry experience, conflict resolution, problem-solving, relationship building
Technologies
Microsoft Office Suite, designated work campaigns and servicing platforms
Responsibilities
Resolve account inquiries and billing concerns via phone; Verify billing details, insurance coverage, and payer information; Process customer payments and reconcile outstanding balances; Maintain accurate documentation of account activities and interactions; Collaborate with internal departments to resolve complex customer issues
Seniority
Entry-level to Junior, hands-on IC
