Care Management Associate Member Connection
Core
Telephonic outreach and enrollment of eligible Medicaid members to facilitate care coordination and promote effective utilization of healthcare services.
Role type
Member Connection Care Management Associate (Healthcare Navigator)
Builds
Member engagement and care plan implementation for Medicaid populations
Domain
Healthcare / Medicaid / Behavioral Health
Required skills
Telephonic communication, Customer service, Documentation accuracy, Regulatory compliance, Multi-tasking, Data entry
Preferred skills
Medical terminology, Microsoft Office (Word/Outlook/Excel), Bilingual (Spanish), LA Medicaid experience, Night/weekend flexibility
Technologies
Electronic health records, Microsoft Word, Microsoft Outlook, Microsoft Excel
Responsibilities
Direct member outreach and engagement via telephone, Enrolling members into care management programs, Facilitating warm transfers to care managers, Completing detailed call documentation in electronic records, Answering calls and researching information to solve member problems
Seniority
Individual Contributor, Entry to Mid-level
