Technology Field Services Technician
Core
Configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems.
Role type
Technology Field Services Technician
Builds
End-user computing environments and network infrastructure support
Domain
IT Infrastructure / Hardware & Network Support
Required skills
hardware installation, software troubleshooting, network cabling, printer maintenance, asset inventory management, ticketing system documentation, Mac environment support, physical lifting
Preferred skills
A+ Certification, VoIP knowledge, PBX equipment familiarity, virtualization, telecom, Security+ certification
Technologies
Windows, Mac, LAN/WAN, switches, routers, patch panels, printers, scanners, VoIP, PBX
Responsibilities
Install computer hardware, software, printers, and peripherals; diagnose and remediate hardware/software issues; coordinate warranty repairs and returns; assist in network infrastructure installation and support; maintain accurate inventory of computer assets; provide training and technical assistance to users; support facility renovations and moves; mentor junior technicians.
Seniority
Mid-level, hands-on IC
