Rx Records Representative II
Core
Manage incoming requests for patient and prescriber prescription records via phone, fax, and email, ensuring accuracy and compliance with HIPAA/regulatory demands.
Role type
Customer service representative (health records)
Builds
Prescription records and status updates for patients, attorneys, courts, and regulatory agencies
Domain
Healthcare / Patient Records Management
Deliverable
dashboards & analysis
Required skills
Data entry, Microsoft Office (Word, Excel, Outlook), HIPAA compliance, phone communication, attention to detail
Preferred skills
Legal or paralegal experience, patient prescription records experience, multi-tasking
Responsibilities
Assist customers on the phone to provide Prescription Records and status updates, Process prescription records in a data entry system in response to fax, mail, and email requests, Maintain strict confidentiality when dealing with Protected Health Information
Seniority
Entry-level to Junior