Manager, Retail Operations
Core
Oversee day-to-day operations for a retail electricity portfolio, ensuring reliable service, regulatory compliance, and coordination with utilities and market participants.
Role type
Senior Manager, Retail Operations
Builds
Retail electricity portfolio operations and customer enrollment processes
Domain
Energy / Electric Power Markets
Required skills
Retail electricity operations expertise, ISO/RTO market process knowledge, utility requirements familiarity, regulatory compliance management, contract structuring, risk identification
Preferred skills
EDI transactions experience, meter data management, energy management systems, retail energy platforms
Technologies
ISO/RTO systems, EDI, energy management systems, retail energy platforms
Responsibilities
Lead integration of new load contracts and regulatory filings; Coordinate customer enrollment and load-serving obligations; Resolve operational issues with utilities and ISO/RTO personnel; Maintain relationships with utility account representatives and market operators; Manage daily operations for the retail electricity portfolio; Partner with Trading and Market Operations to manage load obligations; Establish operating procedures and controls; Monitor market deadlines and operational obligations; Ensure compliance with utility tariffs and market protocols; Identify operational risks and develop mitigation strategies; Support structuring and execution of retail supply agreements.
Seniority
Senior, hands-on IC