Partner Support Associate
Core
Handle incoming calls, chats, and emails from customers to resolve routine questions about client services and in-store offerings.
Role type
Customer Support Associate
Builds
Customer satisfaction and loyalty for clients
Domain
Customer Service / Call Center
Deliverable
client delivery
Required skills
English communication, active listening, problem-solving, call center software proficiency, multitasking
Preferred skills
Salesforce experience
Responsibilities
Respond to customer inquiries via phone, chat, and email; document tickets in the call center database; follow call scripts and procedures; meet performance metrics on call quality and satisfaction; attend training sessions.
Seniority
Entry-level, individual contributor
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