System Administrator, SNOC/Service Desk
Core
Final escalation point for Service Desk incidents and operational support for IT and OT systems in control centers and remote sites.
Role type
Senior System Administrator (IT/OT)
Builds
Reliable IT and OT services for control center operations and distributed sites
Domain
Energy infrastructure / IT Operations
Required skills
Microsoft 365, Windows Server, incident management, troubleshooting, change management, root cause analysis, ticket resolution, cross-functional coordination
Preferred skills
OT environment support, networking, infrastructure certifications (Microsoft, CompTIA, ITIL)
Technologies
Microsoft 365, Windows Server
Responsibilities
Resolve complex IT and OT incidents, monitor system health, manage ticket lifecycle, coordinate handoffs, maintain documentation, contribute to root cause analysis
Seniority
Mid-Senior, hands-on IC
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