4PL Customer Service Manager
Core
Lead and manage Customer Service teams to handle operations issues, complaints, and end-to-end shipment processes for 4PL clients, ensuring alignment with SLAs and driving customer retention.
Role type
Senior Customer Service Manager (Logistics/Supply Chain)
Builds
End-to-end shipment processes, customer service standards, and client relationships for 4PL/Supply Chain operations.
Domain
Logistics and Supply Chain (4PL/2PL/3PL)
Deliverable
Dashboards & analysis | client delivery
Required skills
Team leadership, 4PL/Supply Chain operations management, stakeholder coordination, issue resolution, SOP/IOP implementation, performance reporting, cross-sell/up-sell execution, payment follow-up.
Preferred skills
Experience with 4PL application/systems rollout, multi-country scope management, process optimization, complex problem translation.
Technologies
4PL or Supply Chain Management applications and systems
Responsibilities
Lead CS teams to focus on key drivers like timely document delivery, proactive notifications, and exception management; coordinate stakeholders for end-to-end shipment processes; resolve customer queries and complaints; monitor data integrity; report on customer performance and service wins/failures; work with KAMs to strengthen customer relationships.
Seniority
Senior, hands-on IC with team management
