Technical Account Manager
Core
Primary point of contact for assigned clients, responsible for account management, troubleshooting, solution optimization, and identifying new opportunities within the financial crime and risk analytics domain.
Role type
Senior Technical Account Manager (Finance Crime Consultant)
Builds
Holistic software, product, and service support strategies for clients managing identity verification, fraud, and compliance risks.
Domain
Financial services / Risk analytics / Compliance
Deliverable
Client delivery
Required skills
Technical troubleshooting, root cause analysis, service level agreement (SLA) management, stakeholder communication, project management, process documentation, on-site consultation, travel
Preferred skills
Compliance industry experience, software monitoring tools (Kibana), medium-to-large-scale systems implementation
Technologies
SQL Server, IIS, MySQL, XML, MS Networking, API (SOAP, REST), CRM (Salesforce, Jira, Confluence), Microsoft Office 365
Responsibilities
Communicate with client technical and business teams to understand requirements and provide technical recommendations; Engage clients to assess business needs and recommend software/process optimizations; Document technical requirements and resolve support issues; Manage critical escalations involving multiple internal/external teams; Assess customer risks and recommend appropriate service offerings; Provide advanced technical support including network/server configuration and on-site analysis; Mentor team members and manage customer-requested enhancements.
Seniority
Mid-Senior, hands-on IC with client-facing responsibilities