B2B Service Account Manager
Core
On-site B2B Service Account Manager providing engineering-level support, escalation resolution, and project management for Samsung visual display products and services.
Role type
Senior IC service account manager (AV/LED)
Builds
Professional services for Samsung visual display products (Direct View LED, LFD, MagicInfo, Hospitality TV)
Domain
Consumer electronics / Audio-Visual systems
Deliverable
client delivery
Required skills
Customer escalation support, digital signage product support, engineering-level technical support, project management, technical training, hardware/software troubleshooting, schematic interpretation, physical site work (lifting, heights, tools)
Preferred skills
OSHA 30 certification, experience with Samsung indoor/outdoor digital signage, customer-facing mindset
Technologies
Direct View LED, LFD, MagicInfo, Hospitality TV, PC monitors, Microsoft Office, networking tools
Responsibilities
Resolve site escalations and navigate internal teams, manage regional customer relationships, provide on-site engineering support for visual display products, train and evaluate service teams/partners, develop and manage service projects, investigate quality concerns, travel up to 80% to diverse work environments, perform physical tasks including lifting 65 lbs and working at heights
Seniority
Mid-Senior, hands-on IC
