Senior Manager - Digital Appliance Order Management - Sales Enablement Team
Core
Lead and strategically manage a team responsible for the receipt, review, and processing of customer orders for Digital Appliances (e.g., refrigerators, washing machines, ovens, dishwashers), ensuring operational excellence and adherence to company standards.
Role type
Senior Manager, Order Management & Sales Enablement
Builds
Order processing workflows, data integrity in ERP systems, and customer order resolution strategies for Digital Appliances.
Domain
Consumer Electronics / Home Appliances / Supply Chain
Required skills
Team leadership, SAP/ERP system management, process optimization, cross-functional collaboration, data analysis, conflict resolution, policy enforcement, KPI tracking, strategic planning, stakeholder management
Preferred skills
Home appliance industry experience, retail and builder sales channel knowledge, logistics and supply chain operations expertise, international shipping regulations familiarity
Technologies
SAP, ERP systems, Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Responsibilities
Lead and strategically manage a team responsible for the receipt, review, and processing of customer orders for Digital Appliances; Oversee and optimize the accuracy of data entry and maintenance of order information in SAP and other ERP systems; Develop and enforce processes to verify pricing, product availability, configurations, and delivery timelines before order confirmation; Establish and implement policies for managing order modifications, cancellations, and replacements efficiently; Collaborate with cross-functional teams to coordinate with warehouse and inventory teams; Design and execute strategies to resolve delivery issues such as delays, damaged goods, incorrect items, or failed deliveries; Create and maintain comprehensive reports for selected accounts to track order timelines and provide order information to customers.
Seniority
Senior, hands-on IC with team leadership
