Healthcare Consultant - Webchat
Core
Booking advisor for health assessments, MSK appointments, and GP visits via webchat, phone, and Teams, assisting self-pay and corporate customers.
Role type
Customer-facing sales and booking specialist
Builds
Primary care appointment bookings and product sales
Domain
Healthcare / Insurance
Deliverable
product features
Required skills
sales and negotiation, customer service, cross-selling, time management, PC literacy, verbal and written communication
Preferred skills
experience in customer service/sales, ability to work in pressurized environments, adaptability to sales targets
Responsibilities
Achieve monthly and annual revenue targets, arrange clinic appointments, liaise with clinic centers, communicate with customers via multiple channels, work with eligibility and contracts teams, offer product upgrades and cross-sells
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