Resident Experience Manager
Core
Manage resident experience, handle customer enquiries and sales negotiations, and oversee daily home operations to support independence and dignity.
Role type
Senior IC resident experience manager (care home)
Builds
Person-centred care environment for residents and their families
Domain
Healthcare / Senior Living
Deliverable
product features
Required skills
sales negotiation, customer service innovation, team leadership, complaint resolution, stakeholder liaison, time management
Preferred skills
community building, mentoring, relationship building
Responsibilities
manage customer enquiries and sales negotiations, conduct daily facility walk rounds, resolve resident complaints, guide and mentor the care team, foster community relationships
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