Service Manager Latin America
Core
Lead the Service organization across direct and indirect markets in Latin America to drive operational excellence, profitability, and customer experience for cancer diagnostics solutions.
Role type
Senior Service Manager (Latin America)
Builds
Service operations, spare parts inventory, loaner fleet, and training programs for pathology and medical device diagnostics.
Domain
Healthcare / Medical Devices / Cancer Diagnostics
Required skills
P&L management, field service operations leadership, process improvement, regulatory compliance, inventory forecasting, stakeholder partnership
Preferred skills
Pathology domain expertise, CREA registration, Spanish fluency
Technologies
None explicitly listed
Responsibilities
Manage Service P&L balancing revenue growth and field costs; Lead Field Engineering, Applications, Repair Center, and Training Center teams; Drive process improvements for pre-sales and post-sales activities; Maintain strong field presence to identify opportunities and sustain performance standards; Lead prioritization and resolution of customer issues; Manage spare parts inventory through forecasting and importation governance.
Seniority
Senior, hands-on IC with leadership responsibilities