Senior Global Support Engineer, Digital Pathology
Core
Provide advanced third-level technical support and service readiness for Digital Pathology hardware and software products, resolving complex escalations and supporting new product development.
Role type
Senior individual contributor technical support engineer
Builds
Diagnostic solutions for cancer diagnostics (Aperio GT Platform, CytoVision/CytoInsight)
Domain
Medical devices / Digital Pathology
Deliverable
client delivery
Required skills
Complex technical troubleshooting, IT infrastructure and networking, software configuration, technical documentation, stakeholder communication, process improvement
Preferred skills
Medical device regulations (GMP), Digital Pathology systems (Aperio, CytoVision), Linux/SQL/Command line, AI coding assistants
Technologies
Windows Server, Linux, SQL, Cursor, Claude Code, GitHub Copilot
Responsibilities
Resolve high-priority BU escalations and provide technical guidance to the field; Own service readiness for Change Requests and New Product Development; Partner with R&D and Quality to translate findings into defects and TSBs; Develop and improve support processes and technical documentation
Seniority
Senior, hands-on IC