Technical Support Specialist - 6 month medical leave
Core
Perform technical repairs on defective medical monitoring devices, provide phone support for hospital accounts, and assist sales staff with service activities.
Role type
Technical Support Specialist (Medical Devices)
Builds
Non-invasive patient monitoring technologies, sensors, and automation solutions
Domain
Life sciences, diagnostics, and biotechnology
Required skills
technical repair, device troubleshooting, phone support, TCP/IP networking, healthcare industry communication
Preferred skills
biomed experience, remote troubleshooting (VPN), Linux operating systems
Technologies
TCP/IP, Linux, VPN
Responsibilities
Process returned products and replace defective parts, report field failures and customer complaints, identify customer training issues, provide phone support for direct hospital accounts
Seniority
Mid-level, hands-on IC
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