Technical Support Specialist
Core
Provide first- and second-level technical support, troubleshooting, and training for medical monitoring technologies and sensors.
Role type
Technical Support Specialist (Medical Devices)
Builds
Customer satisfaction and product reliability for clinicians and healthcare facilities
Domain
Medical technology / Diagnostics / Biotechnology
Deliverable
client delivery
Required skills
Technical troubleshooting, PC-based systems proficiency, documentation, customer training, cross-functional collaboration
Preferred skills
Medical device industry experience, knowledge-base development
Responsibilities
Respond to technical support requests via phone and email, document product failures, act as customer advocate for service issues, communicate field feedback to Product Marketing, maintain troubleshooting knowledge and training materials, review and improve technical documentation and support processes
Seniority
Junior to Mid-level, hands-on IC
