Dispatcher / Einsatzleiter IT
Core
Central dispatch and scheduling for IT field service technicians to ensure efficient, on-time service delivery for dental and orthodontic practices.
Role type
Senior IT Service Dispatcher / Field Operations Lead
Builds
IT service operations and remote support workflows for dental clinics
Domain
Healthcare / Dental / IT Field Service
Required skills
IT troubleshooting, remote support, scheduling and route optimization, stakeholder communication, data documentation, process analysis
Preferred skills
Team leadership, SAP proficiency, network technology knowledge
Technologies
Splashtop, MS Office (Outlook, Excel), SAP
Responsibilities
Plan and monitor field technician routes and assignments; handle incoming service requests and prioritize incidents; provide remote IT support; act as central communication hub between customers, technicians, and internal teams; document service data; analyze service metrics to optimize processes.
Seniority
Mid-level, hands-on operational role
