Clinical Specialist - East
Core
Provide technical and clinical support for endodontic capital equipment, drive consumable sales utilization, and educate dental practices on product usage and procedures.
Role type
Senior clinical specialist (endodontics)
Builds
Endodontic capital equipment systems and consumable utilization
Domain
Dental equipment / Endodontics
Deliverable
product features
Required skills
Advanced clinical knowledge of endodontic disease states and procedures, technical troubleshooting of dental equipment, sales funnel execution, customer onboarding, relationship building with dental office personnel, data recording and reporting
Preferred skills
Bachelor's degree in related discipline, Master's degree, industry certifications, 3+ years of sales experience in a patient care environment
Technologies
Microsoft Office Suite, Salesforce.com, typodont models
Responsibilities
Serve as primary resource for technical/clinical support including training, procedure coverage, and troubleshooting; Work hands-on with customers for the first 10 cases per the Onboarding Playbook; Attend clinical procedures in operatories to assure customer and patient success; Educate customers and stakeholders on product merits and proper clinical usage via presentations and demonstrations; Respond to client inquiries regarding system operation and diagnose hardware/software/operator problems; Drive and support customer referral events and practice marketing needs; Record HIPAA-compliant quantified data on system and procedure protocols
Seniority
Senior, hands-on IC with sales responsibilities
