Clinical Triage Specialist (LPN) - Dermatology (PA & NJ Residents Only)
Core
First-level clinical triage specialist answering patient calls and messages to assess medical concerns, provide advice based on protocols, and coordinate care escalation.
Role type
Clinical Triage Specialist (LPN)
Builds
Patient care coordination and triage services for dermatology practices
Domain
Healthcare / Dermatology
Deliverable
client delivery
Required skills
Clinical judgment, medical protocol adherence, electronic health record management, telephone communication, patient data verification, care escalation, scheduling coordination
Preferred skills
Contact center customer service experience
Responsibilities
Answer and prioritize clinical triage calls, verify patient demographics and update EHR, provide clinical advice based on protocols, escalate complex concerns to RNs or supervisors, manage electronic patient messages, coordinate medication refills and appointments
Seniority
Entry-level to Mid-level, hands-on IC