Emerging Product Services Associate, Support and Org Readiness
Core
Support the launch and growth of emerging healthcare products by resolving customer issues, improving support processes, and enabling product readiness from beta to general availability.
Role type
Associate Product Operations & Support Specialist
Builds
Scalable operational practices and support workflows for new healthcare IT products
Domain
Healthcare technology / Product Operations
Deliverable
product features
Required skills
Customer support, operational problem-solving, process documentation, data analysis, stakeholder communication, AI tool usage, workflow automation
Preferred skills
Salesforce, Jira, Confluence, product operations, business operations, analytics, project coordination
Technologies
Salesforce, Jira, Confluence, AI-enabled tools
Responsibilities
Triage and resolve customer and product issues, review support trends to identify recurring problems, create and update standard operating procedures and knowledge articles, capture customer pain points for product teams, coordinate issue communication and track resolution, suggest process improvements
Seniority
Mid-level, hands-on IC