Gestor de Operações de Navegação do Paciente
Core
Lead patient navigation operations to ensure quality, efficiency, and compliance while managing a team of patient navigators.
Role type
Senior Operations Manager (Patient Navigation)
Builds
Patient navigation workflows and operational processes for healthcare institutions and providers
Domain
Healthcare / Life Sciences / Rare Diseases
Required skills
Team leadership, operational process management, KPI monitoring, stakeholder communication, training and calibration, continuous improvement, data integrity, compliance management
Preferred skills
Post-graduate degree in Management/Health, patient support program experience, rare disease care journey knowledge, multi-stakeholder operations management, reference center experience
Technologies
Microsoft Office
Responsibilities
Manage and develop the patient navigator team, execute operational flows and protocols, monitor performance indicators, act as escalation point for critical issues, ensure data quality in systems, integrate communication between patients and care teams, conduct team training, lead process optimization initiatives, prepare management reports, ensure compliance with quality and privacy policies
Seniority
Senior, hands-on IC
