Veterinary Customer Services Representative 3
Core
Frontline support role organizing daily workflow and serving as the primary point of contact for cases at a veterinary specialty center.
Role type
Veterinary Customer Services Representative
Builds
Patient scheduling, care coordination, and client communication for veterinary services
Domain
Veterinary Medicine / Healthcare Operations
Deliverable
client delivery
Required skills
Scheduling, client communication, triage, electronic health records familiarity, animal care knowledge
Preferred skills
Advanced scheduling, complex case coordination, travel service coordination, follow-up management
Technologies
Electronic health records systems
Responsibilities
Schedule appointments and coordinate necessary services; assist referred clients with service coordination and travel; provide receptionist-level advice on animal care and hospital fees; direct communications and internal transfers; assist with follow-up visits and discharge summaries; screen and triage calls; follow guidelines for client communication in various situations