Senior Specialist IT Site Services
Core
Deliver end-to-end IT site support and smart hands infrastructure services for over 170 global company sites, acting as the 'face of IT' for user-centric concierge experiences and digital capabilities.
Role type
Senior Specialist IT Site Services (Senior IC)
Builds
IT support services, data center infrastructure, and digital capabilities for the global workforce
Domain
Information Technology / Healthcare / Manufacturing
Required skills
technical support, smart hands support, structured cabling, rack and stack, network troubleshooting, inventory management, stakeholder coordination, process optimization, regulatory audit support
Preferred skills
analytical problem-solving, customer service, knowledge management, business acumen
Technologies
DCIM, copper/fiber cabling, MDF/IDF infrastructure
Responsibilities
Deliver user-centric IT Concierge experience; manage site support ticket queues; perform device staging, troubleshooting, and repairs; maintain accurate asset inventory; coordinate with local and third-party stakeholders; provide smart hands support for data centers including cabling and equipment moves; ensure data room security and compliance; contribute to continuous service improvement and knowledge management.
Seniority
Senior, hands-on IC