Patient Representative - Nights; Monday, Tuesday, Wednesday 7pm - 7am
Core
Patient Liaison supporting patients and families by facilitating communication, coordinating resources, and enhancing the overall patient experience.
Role type
Patient Representative / Patient Liaison
Builds
Patient support services and experience initiatives
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Conflict resolution, Interpersonal communication, Patient advocacy, HIPAA compliance, Community resource coordination, Emotional support, Public-facing communication, Survey administration
Responsibilities
Facilitate resolution of complex or sensitive situations involving patients and staff, Monitor patient flow in the Emergency Department to reduce LWBS rates, Connect patients with available community resources and insurance agencies, Administer and support patient experience surveys and feedback processes, Serve as a resource regarding patient rights, hospital policies, and organ donation, Provide emotional support to patients and families during crisis situations