Contact Center Scheduler- ON SITE
Core
Manage incoming patient referrals and schedule appointments for a complex multi-specialty clinical department via phone and digital channels.
Role type
Senior Call Center Scheduling Specialist
Builds
Patient appointment schedules and referral workflows for a multi-location medical practice
Domain
Healthcare / Patient Access
Required skills
Multi-channel communication, complex appointment scheduling, electronic health record (EHR) data entry, insurance verification, waitlist management, call metrics monitoring, referral queue management
Preferred skills
Call center experience, multi-tasking in fast-paced environments
Technologies
EPIC, MyChart, EHR systems
Responsibilities
Navigate multiple systems to schedule appointments, tests, and procedures; collect and enter patient demographic and medical information; validate guarantor accounts and verify insurance coverage; manage referral work queues and update referral shells; respond to multi-channel communications while maintaining call metrics; coordinate with clinic care teams to route referrals requiring triage.
Seniority
Mid-level, hands-on IC