Technical Product Expert (German - speaking) - Remote - E-bike industry MA05
Core
Provide technical support, troubleshooting, and training for e-bike OEMs and assemblers via phone, email, and on-site visits.
Role type
Senior IC technical product expert (customer support & training)
Builds
Diagnostic solutions, training materials, and corrective action plans for e-bike manufacturers
Domain
E-bike industry / Mechatronics
Deliverable
client delivery
Required skills
Mechatronics or bike industry background, diagnostic troubleshooting, customer relationship management, report preparation, logistics coordination, analytical problem-solving, time management
Preferred skills
Training delivery, market knowledge collection, escalation management
Technologies
CMS, MS Dynamics 365, SAP, diagnostic tools and software
Responsibilities
Provide technical support and assistance to customers via email and phone; Resolve customer inquiries on products and services including installation, operational functions, troubleshooting, and maintenance; Deliver training to OEMs and assemblers as per request and business needs; Coordinate with Supply Chain for parts pick-ups and replacement shipments; Guide customers through diagnostic and troubleshooting processes; Consult with users to identify and resolve problems; Prepare customer reports to track progress on improvement actions