Sr Supervisor, Training & Quality
Core
Supervise evaluators and trainers to ensure workforce preparation and superior performance across multiple client programs and business lines.
Role type
Senior Supervisor, Training & Quality
Builds
Trained workforce and quality support processes for client programs
Domain
Contact Center / Workforce Management
Required skills
Team supervision, process improvement, data analysis, stakeholder management, coaching, audit administration, schedule management, root cause analysis
Preferred skills
Bachelor's degree, Microsoft Office proficiency, flexible scheduling
Technologies
Microsoft Office
Responsibilities
Develop competent professionals, drive quality improvement initiatives, evaluate trainer consistency, create training schedules, conduct coaching sessions, oversee process audits, lead task forces, analyze performance trends, administer certifications, facilitate calibration sessions.
Seniority
Senior, hands-on IC with supervisory duties
