Trainer II - Bilingual
Core
Conduct training, integrations, and development actions focused on the operational performance of the Moderation team, ensuring continuous employee capability.
Role type
Trainer II (Bilingual)
Builds
Training materials, reports, and strategic analyses for the Moderation team
Domain
Customer Support / BPO
Required skills
Training delivery, content creation and revision, stakeholder management, data analysis, process improvement, onboarding support, English communication
Preferred skills
Experience in training operations, BPO, or e-commerce, people development, adaptability
Technologies
N/A
Responsibilities
Conduct initial, refresher, and continuous training sessions; Support creation and update of learning materials; Interface with internal stakeholders and international clients in English; Monitor training indicators and identify improvement opportunities
Seniority
Mid-level, hands-on IC