Quality Supervisor
Core
Supervise on-site Quality Evaluators and support transactional monitoring for clients across multiple programs or lines of business.
Role type
Senior IC quality supervisor
Builds
Quality evaluations and performance insights for assigned client portfolios
Domain
Business process quality assurance
Deliverable
dashboards & analysis
Required skills
team supervision, performance appraisal, quality metrics analysis, root cause analysis, process improvement, stakeholder collaboration, calibration management, training administration
Responsibilities
Supervise work group including assignment and attendance monitoring; maintain accurate metrics of individual and team performance; conduct quality performance analysis to identify trends and lead corrective action plans; evaluate process and staff effectiveness with stakeholders; lead quality task forces; ensure consistent application of quality processes including calibration sessions and training administration
