Senior Partner Success Manager (Remote)
Core
Own a portfolio of partner-led customer engagements for an AI-native technology company, ensuring delivery quality, adoption, and business value realization.
Role type
Senior Partner Success Manager (Accountable Business Owner)
Builds
Partner-delivered AI solutions, automation workflows, and enterprise software implementations
Domain
AI, Large Language Models (LLMs), automation, enterprise software
Required skills
Portfolio management, risk mitigation, stakeholder coordination, intervention strategy, business acumen, program management, AI/LLM fluency, adoption tracking
Preferred skills
Executive relationship building, recovery planning, strategic prioritization
Technologies
AI, Large Language Models (LLMs), automation technologies, enterprise software solutions
Responsibilities
Manage concurrent partner-led engagements and drive successful outcomes; Conduct weekly engagement reviews to identify and resolve at-risk projects; Diagnose root causes of delivery delays and coordinate cross-functional resolutions; Own customer adoption metrics and business value realization; Build trusted relationships with partner practice leaders and delivery executives; Lead recovery efforts for stalled or escalated accounts.
Seniority
Senior, hands-on IC
