Renewal Specialist (Arabic Market) - Hybrid - MT03
Core
Act as primary point of contact for customers during the renewal process, turning leads into revenue opportunities by filtering through criteria like BANT and engaging SMBs to identify upsell/cross-sell opportunities.
Role type
Mid-level sales specialist (renewals & upsell)
Builds
Microsoft cloud solutions (Azure, Office 365, Dynamics 365) for small and medium businesses
Domain
IT services / Cloud technology sales
Required skills
Arabic (native or proficient), Advanced English, Sales experience (2+ years), Microsoft Office Suite proficiency, Customer needs analysis, Solution pitching
Preferred skills
Azure/Office 365/Dynamics 365 sales experience, Technical sales or presales environment experience, Background in computer science/mathematics/engineering, Master's degree in relevant field
Technologies
Azure, Office 365, Dynamics 365, Microsoft Office Suite
Responsibilities
Manage the renewal process as the primary customer contact, Convert renewal leads into opportunities using BANT criteria, Engage SMBs to determine needs and identify upsell/cross-sell opportunities, Collaborate with Solution Specialists to secure customer wins, Coordinate with stakeholders (PCM, TCM, CE) to ensure timely renewal closure
Seniority
Mid-level, hands-on IC
