Accountant I, FAO
Core
Act as a primary point of contact and provide functional and second-level technical support for accounting platforms and ERP systems.
Role type
Senior IC Salesforce Administrator / Business Systems Analyst
Builds
Salesforce configurations, customizations, and integrated system enhancements for global clients
Domain
Technology-enabled business services, Customer Engagement, ERP/Accounting Platforms
Required skills
Salesforce configuration, ERP functional support, Agile Scrum methodologies, UAT scripting, cross-functional collaboration, technical documentation, system integration, process improvement analysis, stakeholder communication
Preferred skills
Salesforce Administrator Certification, consulting experience, international client support experience
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Salesforce Custom Cloud, ERP systems
Responsibilities
Partner with cross-functional teams to produce requirements and design for business capabilities; Identify and understand the interaction between data and operational processes to provide insights; Create and maintain documentation of key artifacts, processes and system functionality/tools using Agile Scrum methodologies; Design, create and implement software modifications, enhancements, and integrate new applications; Create technical requirements for developers and provide suggestions during the development stage; Participate in the analysis, testing and deployment of changes to third party integrated systems; Assist in the creation of scripts for user acceptance testing (UAT) process; Successfully initiate, plan, implement, and close all project deliverables as committed.
Seniority
Mid-level, hands-on IC
