Patient Service Representative
Core
First point of contact for patients, managing intake, scheduling, registration, and billing to ensure superior customer experience.
Role type
Patient Service Representative (Front Desk/Administrative)
Builds
Patient access workflows, appointment schedules, and billing records for the Heart and Vascular clinic.
Domain
Healthcare / Ambulatory Care
Required skills
Patient intake and registration, Appointment scheduling, Insurance verification, Payment processing, EMR documentation, Data entry
Preferred skills
Billing and collections experience, Multilingual ability, EMR system proficiency
Responsibilities
Greeting and checking patients in/out, Scheduling visits and procedures, Verifying patient demographics and insurance, Processing payments and financial assistance forms, Documenting interactions in the electronic medical record.
Seniority
Entry-level, hands-on IC