CHB Operations Leader
Core
Lead a team of customs brokerage professionals to manage end-to-end import shipments, ensuring US Customs compliance and delivering strong client experiences.
Role type
Senior IC operations leader (customs brokerage)
Builds
Import customs clearance processes and client service delivery
Domain
Logistics / International Trade / US Customs
Deliverable
client delivery
Required skills
US import processes, tariff changes, regulatory compliance, operational performance management, KPI analysis, continuous improvement, customs entry processing, PGA requirements
Preferred skills
Microsoft Excel, CargoWise
Responsibilities
Lead and manage a team of customs brokerage professionals, oversee end-to-end import customs brokerage process, monitor and drive performance against KPIs, ensure compliance with US Customs regulations and PGA requirements, manage client relationships, support financial accuracy including invoicing and accounts receivable, drive continuous improvement using lean methodologies