Patient Access Acute Representative
Core
Facilitate patient registration, scheduling, and financial verification at a hospital to ensure smooth patient flow and accurate data entry.
Role type
Patient Access Representative (Acute Care)
Builds
Patient appointment schedules and verified insurance/financial records
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Insurance verification, Payment processing, Medical billing, Electronic health record (EHR) management, Patient registration, Data entry
Preferred skills
Epic EHR experience, Customer service in healthcare
Responsibilities
Greet and assist patients and visitors; Obtain and verify patient demographic, financial, and insurance information; Register and schedule patients for appointments, tests, and procedures; Collect and process co-pays, deductibles, and balances due; Document and update patient records in the electronic health system; Follow up on pending issues such as prior authorizations and referrals.