Patient Service Representative
Core
First point of contact for patients, managing intake, registration, scheduling, and resolving patient needs to ensure superior customer experience.
Role type
Patient Service Representative (Front Desk/Intake)
Builds
Patient intake workflows, appointment schedules, and registration records
Domain
Healthcare / Patient Access
Deliverable
physical/clinical work
Required skills
Customer service, data entry, phone communication, patient registration, insurance verification, payment processing, EMR documentation
Preferred skills
Billing and collections experience, EMR system proficiency, multilingual ability
Responsibilities
Greeting and checking patients in/out, scheduling appointments, registering patients and updating demographic data, verifying insurance and obtaining forms, processing payments, documenting interactions in EMR
Seniority
Entry-level