Patient Service Representative
Core
Frontline patient intake and registration specialist handling phone and in-person interactions to schedule appointments, verify insurance, and process payments.
Role type
Patient Service Representative (IC)
Builds
Patient access workflows and billing coordination for a multi-site healthcare network
Domain
Healthcare / Patient Access
Required skills
Patient intake and registration, Appointment scheduling, Insurance verification, Payment processing, EMR documentation, Customer service
Preferred skills
Billing and collections experience, EMR system proficiency, Multilingual capabilities
Technologies
Electronic Medical Records (EMR), Ambulatory Epic
Responsibilities
Provide courteous connections with patients over phone, in person, or via secure messaging; Document all interactions in the EMR; Register patients and update demographic data; Obtain insurance cards and verify coordination of benefits; Assist patients with forms and financial assistance; Process patient payments.