Lead Logistics Customer Experience & Operations Specialist
Core
Lead Logistics Customer Experience & Operations Specialist ensuring consistent service delivery, timely cargo delivery, and financial operations support for Maersk's Oceania region.
Role type
Senior IC logistics operations and customer experience specialist
Builds
End-to-end shipment execution and financial settlement processes for global trade clients
Domain
Global logistics and supply chain
Required skills
end-to-end shipment process management, customer relationship management, financial operations (billing/cost control), stakeholder coordination, service level agreement management, problem-solving, operational acumen
Preferred skills
understanding of customer business priorities, ability to translate requirements into operational actions, collaboration with subject matter experts
Technologies
N/A
Responsibilities
Ensure consistent service delivery aligned with customer expectations and internal standards; Develop a strong understanding of customer needs to enable tailored service delivery; Ensure the timely and accurate delivery of cargo; Address ad hoc customer requirements and exceptions with urgency; Consistently meet relevant service level agreements and customer-specific performance targets; Adhere to standard processes and customer-specific operating procedures to ensure compliance; Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders; Act as a key point of contact and advocate for customers; Support financial operations processes, including cost control, billing accuracy, and revenue assurance related to shipment execution
Seniority
Mid-Senior, hands-on IC
