MGF SME
Core
Trusted advisor and technical expert for Maersk Ground Freight (MGF) operations, serving as the go-to resource for process expertise, systems knowledge, business continuity, and continuous improvement across Customer Experience and Operations teams.
Role type
Senior Subject Matter Expert (SME) / Process & Systems Lead
Builds
Operational excellence, process consistency, compliance, productivity improvements, and system implementations for Maersk Ground Freight
Domain
Logistics / Ground Freight / Supply Chain Operations
Required skills
DMAIC methodology, process mapping, stakeholder management, training development, business continuity planning, vendor relationship management, regulatory compliance, system implementation coordination, documentation management
Preferred skills
Global network utilization, strategic initiative influence, risk management, data reporting, industry trend analysis
Technologies
Loopio, CEN, IOP, SOP, QRG, FSM, RFP systems
Responsibilities
Provide expert advice and guidance to stakeholders; Continuously review and analyze processes to identify improvements; Lead implementation of new systems and processes; Develop and deliver training programs; Manage business continuity planning and incident response; Document and maintain comprehensive process inventory and standards; Oversee vendor relationships for third-party providers
Seniority
Senior, hands-on IC with strategic influence