Member Services Representative
Core
Answer phone and email inquiries from providers, members, and brokers regarding coverage, claims, authorizations, and billing for multiple lines of business including Medicare, group, and Individual Marketplace.
Role type
Member Services Representative (Customer Support)
Builds
Member support and claims processing for CoxHealth's health system
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Benefit interpretation, Claims processing, Database documentation
Preferred skills
Customer service experience, Healthcare/Insurance environment experience, Call center experience
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