Finance Operations and Customer Experience Manager
Core
Lead a team to deliver value across customer segments by ensuring timely invoicing, proper job closure, and end-to-end Logistics & Finance Operations (FinOps) service excellence.
Role type
Senior Finance Operations and Customer Experience Manager
Builds
End-to-end LLP service delivery, standardized FinOps processes, and seamless customer experience for new and existing clients.
Domain
Global logistics and supply chain finance operations
Required skills
Team leadership, FinOps process governance, customer relationship management, logistics operations expertise, risk escalation management, cross-functional collaboration, performance coaching, invoicing accuracy, process standardization, stakeholder alignment
Preferred skills
Experience with Maersk systems (Ocean & L&S), matrix organization navigation, strategic goal alignment, continuous improvement methodologies
Technologies
Maersk systems (Ocean & L&S)
Responsibilities
Lead team to deliver value proposition across customer segments; Drive best-in-class performance by owning FinOps activities; Own and govern standardized FinOps processes; Monitor team performance and provide coaching; Act as escalation point for service issues; Collaborate with CX, CPMs, FPOs, and GSC teams for end-to-end delivery
Seniority
Senior, hands-on IC with team leadership
